Frequently Asked Questions
Everything you need to know about your Kralerhair experience.
What is the quality of the hair used in your products?
Kralerhair specializes in 100% premium human hair. Our products are sourced ethically and undergo rigorous quality checks to ensure they remain soft, tangle-free, and natural-looking for long-term use.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days, while expedited options are available at checkout for faster delivery.
Can I heat style or dye my hair extensions?
Yes, because our extensions are made from real human hair, they can be curled, straightened, and dyed. However, we recommend using a heat protectant spray and consulting a professional for coloring to maintain hair health.
What is your return and exchange policy?
We offer a 30-day return policy for items in their original, unused condition with the security seal intact. For hygiene reasons, we cannot accept returns on hair that has been worn or altered.
How do I choose the right shade for my hair?
We offer a comprehensive color matching guide on our website. If you are still unsure, you can email a photo of your hair in natural lighting to our support team for a personalized recommendation.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay for your convenience.